100% Satisfaction Guarantee

We are confident you’ll love our products.

If you encounter an issue with your purchase, please reach out to us as soon as possible from the time of your purchase, detailing your concerns, and we’ll work to make it right for you!

Return or Refund Eligibility

To be eligible for a return or refund, your items must meet the following criteria:

• Physical Products: Must be in the same condition as when you received them, unused, with tags, and in their original packaging. Requests must be made within one week of receiving the product.
• Digital Products: Due to the nature of digital products, we cannot accept refund requests for these items.
• You’ll also need the receipt or proof of purchase.

Initiating a Return or Refund

To start a return or request a refund, contact us at info@nursenessa.com. We aim to respond within 24 hours. If your return or refund is accepted, we’ll provide a return confirmation along with detailed instructions on how to proceed within one working day. Physical items should be returned according to the instructions provided. Refunds will be processed after verifying that physical items are returned in their original condition.

Items sent back to us without first requesting a return will not be accepted. Please note that in cases of refunds, shipping costs are not covered, and a $10 restocking fee will apply.

We recommend contacting us via email before initiating a return or refund, as stock levels may vary. We will handle your case thoroughly to ensure a satisfactory outcome.

For any return or refund questions, please contact us at info@nursenessa.com.

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. For physical items, please take photos of the damage and contact us within 24 hours.

Exchanges

The fastest way to get the item you want is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your returned item or reviewed your digital product refund request, and inform you if the refund is approved. If approved, you’ll be refunded automatically to your original payment method within 24 hours of our receipt or decision.

Please note that it may take 5-10 business days for your bank or credit card company to process and post the refund after it has been issued.